Concept Claims Solutions: A day in the life of a Franchisee

Concept Claims Solutions are home insurance claims management specialists, who’s job is to make sure a policyholder get’s everything they’re entitled to when making a home insurance claim.

They deal with claims from start to finish, including all repair works... and the policyholder pays nothing but their excess!

In order to support their franchisees to the best of their ability, Concept have a network of contractors to supply to franchisees when managing the repair works for insurance claims.

One of the Concept Claim Solutions Franchisees was called by a Franchise partner to save the day, as assistance was requested with a reinstatement project after their contractor let them down.

The franchisee soon rose to the challenge, confirmed a suitable contractor to complete the job and the policyholder was contacted on the same day!

 The repairs included flooring works, decorating, joinery, electrical & plastering works and were all completed to a professional standard.

The franchisee ensured that the repair works were managed and maintained direct communication throughout the process with the policyholder, assuring in detail on how the works would proceed - ensuring customer satisfaction & reassurance!

The project was complete within a 19-day period and here is what the policyholder had to say about the experience…

"The team were excellent, would recommend them highly. Fantastic guys always worked to a high professional standard." Rating the project 10 out of 10 for customer satisfaction.

If you would like to benefit from a high sense of personal achievement all whilst being your own boss & making high returns find out about running your own Claims Management Franchise with Concept Claim Solutions!